Ambrose Avenue & Tollgate
Appointments can be made by telephone or in person at the reception desk of the surgery you wish to attend. Appointments will be offered between 08:40 and 18:20 Monday – Friday.
We operate a Duty Team Triage system at Ambrose Avenue until 18:30 daily who see or speak to urgent cases for that day. Initially one of the team will contact you by telephone and should it be decided you need to attend surgery you will be given an appointment or it may be that the problem can be sorted over the telephone.
The nurse practitioner will see minor illnesses between 08:30 and 18:00 Monday – Friday at Ambrose Avenue. Some nurse practitioner appointments will also be available at Tollgate.
You may pre-book appointments up to four weeks in advance to see a doctor for the morning or afternoon sessions as available. We will have some appointments which can be booked on the day. Nurses and healthcare assistants will have pre-bookable appointments.
You may also request a telephone consultation with a doctor or nurse.
The surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required.
This impartial observer will be a Practice Nurse or Health Care Assistant who has undergone certificated training, who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If an appropriate chaperone is unavailable at the time of you consultation then your examination may be rescheduled for another time.
You are free to decline any examination or choose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a Chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges the patients vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing the patients, if required.
Please note, we are a practice nurse training practice and the nurse practitioners and practice nurses will often have apprentice nurses/students, assigned for six months, who will sit in on consultations.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Evening and Weekend Appointments
The Colte Partnership now offers an extended hours service offering appointments up to 8pm on weekdays & also Saturday & Sunday mornings. These clinics will be held at one of 3 local practices. A range of clinics are available - from GP's to physiotherapists. Please speak to a receptionist who can give you further details on the clinics available & is able to book you an appointment if required.