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Latest News

Copies of Blood Test Results

From Friday 25th May we will be no longer providing paper copies of blood tests results.   To obtain copies of your blood test results you will need to register for On-Line Services.  Once you have access to the On-Line Services (you may already use this to make appointments and request repeat medication) you can then request access to your "detailed coded record" - the practice will then approve this and you will be able to access your blood tests results at any time.  Please ask at Reception about registering for this service.

GDPR-What is it?

The General Data Protection Regulation is the new EU law legislation to protect the personal data of all EU citizens, and is a significant change in Data Protection for all of the UK, inciuding the NHS and Healthcare providers. It comes into force on 25th May 2018.

Although GDPR does not completely alter the way data is currently protected, it does have some changes, especially about what 'personal data' means for us as a practice and our patients. We now need your consent to be able to contact you by Text Message- if you have not already done so, please complete a Text Message Consent Form as soon as possible.

More information can be found at www.eugdpr.org

Please see the Further Information section to the right for more guidance.

Launch of 'The Sound Doctor' patient education films for long term conditions

In conjunction with Essex County Council, the North East Essex Clinical Commissioning Group are supporting the launch of 'The Sound Doctor', a new web based library of 300 film and audio patient information videos designed to help people understand more about some of the long term conditions which is now freely available to north east Essex residents.

These videos are aimed at those living with or caring for someone with COPD, diabetes, dementia, heart failure, back pain. There are also videos for those considering weight management surgery.

The sound doctor videos are full of information people often wished they had remembered from their GP appointments or that they just forgot to ask, and may help to avoid additional visits to the doctor. They provide access to expert advice at home, in peoples own time whenever it suits them.

If you or your family would like to access this large film library, please visit www.livewellcampaign.co.uk/sounddr select your surgery and pop in your postcode- that's all you have to do!

Friends and Family Results for April 2018

We are delighted to announce the results of our latest Questionairs and are pleased that 88% of our patients would be likely to recommend us to their friends and families!

The Friends and Family test is to determine how likely our patients are to recommend their surgery as a surgery of choice to their frineds and family.

The results for April are as follows-

Extremely Likely                   26%

Likely                                  22%

Neither likely nor Unlikely      5%

Unlikely                                4%

Don't Know                           0%

At Ambrose Avenue Group Practice, we are always looking at ways to improve to service we offer to out patients and the friends and family provides us with invaluable feedback on the experience our patients have when using the surgery.

Some examples of April's Comments-

  •      This is a very well organised practice I have only been here for 4 months and I am really impressed with the service I have had with the reception staff and GP’s
  •      Extremely helpful, kind and considerate. This makes an incredible difference when you are feeling unwell. “Dr Soares in particular”
  •      Patient wanted manager to know that Jemma’s skills were excellent, very confident with brilliant communication skills.
  •      No problems encountered, Good Service
  •      We are very grateful to all of our patients who have taken the time to complete the survey for us over the past few months, and the Friends and Family Questionnaires can be collected from Reception at Ambrose Avenue and Tollgate surgeries.

Why not leave a review online? Go to www.nhs.uk and search for Ambrose Avenue Group Practice!

Pharmacy Opening Times 

                      Please see the leaflet for local Pharmacy times this May bank holiday

                       May Bank Holiday Pharmacy Times

Ear Syringes

From Friday 1st June, Ambrose Avenue Group Practice will no longer offer ear syringing. This decision has been taken in accordance with national guidelines stating that it is no longer recommended for GP practices to offer the service on a routine basis.

There are several self-care alternatives to ear syringing. Please contact a pharmacist to discuss the most suitable product for you or pick up a copy of our self care leaflet from reception.

You can also click on the link below-

                                                     Ear Care Options

Text Messaging Service

As form 1st April 2018, the laws regarding General Data Protection are changing. This means that we will no longer be able to send you Text message reminders to your Mobile regarding appointments and results unless you have signed a consent form.

In order for us to continue providing this useful service to you, our patients, we urge you to call into the surgery at Ambrose Avenue or Tollgate to sign out consent form.

Alternatively, just head over to the Text Message Reminders page to print off the form and bring it in at your convenience.

It only takes a minute and means we will be able to continue keeping you up to date!

The Team at Ambrose Avenue Group Practice

Text Message Consent Form

Coming Soon- Care Navigation

Receptionists at Ambrose Group Practice are training to become Care Navigators

Care Navigation is a new national programme designed to make sure every person contacting the surgery is helped in a way that is right for them. 

This could be anything from arranging contact or an appointment with your GP or Practice Nurse, providing information on services within your community that could help you, or by giving you advice or information over the phone, perhaps saving you a visit to the practice.

What is a care navigator?

A Care Navigator will make sure you get help from the right person at the right time-right away.

To do this, Care Navigators will need to ask why you are calling so that they can arrange the right care or support for you

Care Navigators have been trained to keep information confidential and to provide a safe service

Why will this help?

You will get help from the most appropriate person as quickly as possible

Seeing your GP will become easier when you need to

You may not need to visit the practice 

For more information, call into the surgery and speak to the Reception Team

Friends and Family Results

We are delighted to announce the results of our latest Questionairs and are pleased that 83% of our patients would be likely to recommend us to their friends and families!

The Friends and Family test is to determine how likely our patients are to recommend their surgery as a surgery of choice to their frineds and family.

The results for March are as follows-

Extremely Likely                   50%

Likely                                  36%

Neither likely nor Unlikely      4%

Unlikely                                4%

Don't Know                           6%

At Ambrose Avenue Group Practice, we are always looking at ways to improve to service we offer to out patients and the friends and family provides us with invaluable feedback on the experience our patients have when using the surgery.

Examples of some of the feedback we have received throughout February include-

"I can usually get an appointment when I need one and the practitioners are always friendly and helpful" 

"Lovely helpful Reception Staff, Knowledgeable Doctors"

"I have always found the surgery to be helpful and understanding"

We are very grateful to all of our patients who have taken the time to complete the survey for us over the past few months, and the Friends and Family Questionnaires can be collected from Reception at Ambrose Avenue and Tollgate surgeries.

Why not leave a review online? Go to www.nhs.uk and search for Ambrose Avenue Group Practice!

Welcome to Ambrose Avenue Group Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

New Daily Minor Illness Clinics run by our Nurse Practitioner Team, covering all minor ailments. See Your Health section for more details or ring and book an appointment on the day of your minor illness.

THANK YOU's

On behalf of the Patient participation Group we would like to thank all patients that helped complete thier recent young parent survey.  

SEXUAL HEALTH & LIFESTYLE SERVICE CHANGES 2016/17

Apologies - from 1st April 2016 the Surgery will no longer be able to offer an in house Sexual Health Service (Mirena, Coils and Nexplanon implants) to our patient population. Those who wish to enquire about a coil fitting should now ring 0300 003 1212.

Apologies - from 1st April we will also no longer be offering an in house Smoking Cessation service, please read notes below and for further information please ring 0300 303 9988.

From 1st April 2016 Provide will  take responsibility for the delivery of a new Essex Sexual Health Service and Essex Lifestyle Service:

 Essex Sexual Health Service

The new Essex Sexual Health Service draws on the experience, innovation and expertise of  a number of organisations, including South Essex Partnership University NHS Foundation Trust, Colchester Hospital University NHS Foundation Trust, the Health Living Partnership Ltd, and specialist charitable organisations Brook and Terrance Higgins Trust.  The new service will deliver the full range of sexual health services, including sexually transmitted infection testing/treatment and contraceptive advice and services.  As well as a central point of access,  the service have staff based in localities across Essex and has the expertise to reach those who may be vulnerable or have a specific need. The service will include a new online ‘test at home’ STI testing facility provided by SH:24.

 

 

The Essex Lifestyles Service

The service will take a holistic approach to improving the lifestyles of people and will offer practical help and support on a range of health-related issues including: stopping smoking, alcohol consumption, exercise and healthy eating.  It can also help with emotional well- being issues such as stress, depression and loneliness.   The team will also signpost people to other health and care services and are also able to issue ‘social prescriptions’.   These are referrals to other groups and organisations that can help the individual. 

 

Both services will have dedicated websites that will provide detailed information for both the public and professional that will also launch on the 4th April:

 

www.essexsexualhealthservice.org.uk

www.essexlifestyleservice.org.uk

URGENT INFECTION CONTROL INFORMATION - NOROVIRUS

 

Diarrhoea and sickness? Please stay at home!

Clinicians at North East Essex Clinical Commissioning Group and Colchester Hospital are asking people who are experiencing diarrhoea and vomiting not to attend A&E or visit friends or relatives in the hospital, or any care providers (GP surgeries, Walk-in Centres) until they have been free of symptoms for 48 hours.

If you are concerned or need any advice please call your GP or NHS 111, further information can also be found here https://www.nhs.uk/conditions/norovirus/

Norovirus is a virus which causes diarrhoea and/or vomiting and spreads like a cold or flu and is more common in the colder, winter months. It is also sometimes called 'gastric flu' or the 'winter vomiting bug'.

Symptoms can begin suddenly and may include nausea, vomiting, diarrhoea, stomach-cramps, chills and muscle aches which tend to last for around 24 hours, although the bug may last for up to 48 hours in your body.

Winter vomiting is quite infectious and can be spread quickly through any close contact.

The risk of norovirus is most effectively reduced by good hygiene and using common sense.

Please make sure you wash your hands regularly - it’s the best form of resistance. For more details on how to wash your hands properly please see https://www.nhs.uk/video/Pages/how-to-wash-hands.aspx or https://www.nhs.uk/Livewell/homehygiene/Pages/how-to-wash-your-hands-properly.aspx

 

Please remember:

  • Wash your hands
  • Stay at home if you are ill
  • Symptoms may begin suddenly and include:
    • Nausea | vomiting | tiredness | fever | diarrhoea
    • muscle ache | stomach cramps | headaches
  • Stay away from hospital, GP surgeries or walk in centres until you are symptom-free for 48 hours
  • Please call your GP or NHS 111 if you need to seek advice

Following these simple steps makes a huge difference in preventing the spread of norovirus.  It’s such an easy thing to do but will hopefully ensure more people stay well this winter.

Health News from the BBC and the NHS

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