Text Messaging Service
As form 1st April 2018, the laws regarding General Data Protection are changing. This means that we will no longer be able to send you Text message reminders to your Mobile regarding appointments and results unless you have signed a consent form.
In order for us to continue providing this useful service to you, our patients, we urge you to call into the surgery at Ambrose Avenue or Tollgate to sign out consent form.
Alternatively, just head over to the Text Message Reminders page on the left and complete the form online!
It only takes a minute and means we will be able to continue keeping you up to date!
The Team at Ambrose Avenue Group Practice
Text Message Consent Form
Coming Soon- Care Navigation
Receptionists at Ambrose Group Practice are training to become Care Navigators
Care Navigation is a new national programme designed to make sure every person contacting the surgery is helped in a way that is right for them.
This could be anything from arranging contact or an appointment with your GP or Practice Nurse, providing information on services within your community that could help you, or by giving you advice or information over the phone, perhaps saving you a visit to the practice.
What is a care navigator?
A Care Navigator will make sure you get help from the right person at the right time-right away.
To do this, Care Navigators will need to ask why you are calling so that they can arrange the right care or support for you
Care Navigators have been trained to keep information confidential and to provide a safe service
Why will this help?
You will get help from the most appropriate person as quickly as possible
Seeing your GP will become easier when you need to
You may not need to visit the practice
For more information, call into the surgery and speak to the Reception Team
Friends and Family Results
We are delighted to announce the results of our latest Questionairs and are pleased that 83% of our patients would be likely to recommend us to their friends and families!
The Friends and Family test is to determine how likely our patients are to recommend their surgery as a surgery of choice to their frineds and family.
The results for February are as follows-
Extremely Likely 48%
Neither likely nor Unlikely 8%
At Ambrose Avenue Group Practice, we are always looking at ways to improve to service we offer to out patients and the friends and family provides us with invaluable feedback on the experience our patients have when using the surgery.
Examples of some of the feedback we have received throughout February include-
"I can usually get an appointment when I need one and the practitioners are always friendly and helpful"
"Lovely helpful Reception Staff, Knowledgeable Doctors"
"I have always found the surgery to be helpful and understanding"
We are very grateful to all of our patients who have taken the time to complete the survey for us over the past few months, and the Friends and Family Questionnaires can be collected from Reception at Ambrose Avenue and Tollgate surgeries.
Why not leave a review online? Go to www.nhs.uk and search for Ambrose Avenue Group Practice!
Welcome to Ambrose Avenue Group Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
New Daily Minor Illness Clinics run by our Nurse Practitioner Team, covering all minor ailments. See Your Health section for more details or ring and book an appointment on the day of your minor illness.
On behalf of the Patient participation Group we would like to thank all patients that helped complete thier recent young parent survey.
PPG ANNUAL GENERAL MEETING - 12th March 2018 6.30 p.m.
The 2018 AGM will be held at the Tollgate Branch at 6.30 p.m. on 12th March 2018.
There will be guest speakers talking about the following topics:
- Merger of Colchester and Ipswich Hospitals
- Current developments in Community Health Services
- Question and answer session about treatment at the private Colchester Oaks Hospital
SEXUAL HEALTH & LIFESTYLE SERVICE CHANGES 2016/17
Apologies - from 1st April 2016 the Surgery will no longer be able to offer an in house Sexual Health Service (Mirena, Coils and Nexplanon implants) to our patient population. Those who wish to enquire about a coil fitting should now ring 0300 003 1212.
Apologies - from 1st April we will also no longer be offering an in house Smoking Cessation service, please read notes below and for further information please ring 0300 303 9988.
From 1st April 2016 Provide will take responsibility for the delivery of a new Essex Sexual Health Service and Essex Lifestyle Service:
Essex Sexual Health Service
The new Essex Sexual Health Service draws on the experience, innovation and expertise of a number of organisations, including South Essex Partnership University NHS Foundation Trust, Colchester Hospital University NHS Foundation Trust, the Health Living Partnership Ltd, and specialist charitable organisations Brook and Terrance Higgins Trust. The new service will deliver the full range of sexual health services, including sexually transmitted infection testing/treatment and contraceptive advice and services. As well as a central point of access, the service have staff based in localities across Essex and has the expertise to reach those who may be vulnerable or have a specific need. The service will include a new online ‘test at home’ STI testing facility provided by SH:24.
The Essex Lifestyles Service
The service will take a holistic approach to improving the lifestyles of people and will offer practical help and support on a range of health-related issues including: stopping smoking, alcohol consumption, exercise and healthy eating. It can also help with emotional well- being issues such as stress, depression and loneliness. The team will also signpost people to other health and care services and are also able to issue ‘social prescriptions’. These are referrals to other groups and organisations that can help the individual.
Both services will have dedicated websites that will provide detailed information for both the public and professional that will also launch on the 4th April:
URGENT INFECTION CONTROL INFORMATION - NOROVIRUS
Diarrhoea and sickness? Please stay at home!
Clinicians at North East Essex Clinical Commissioning Group and Colchester Hospital are asking people who are experiencing diarrhoea and vomiting not to attend A&E or visit friends or relatives in the hospital, or any care providers (GP surgeries, Walk-in Centres) until they have been free of symptoms for 48 hours.
If you are concerned or need any advice please call your GP or NHS 111, further information can also be found here https://www.nhs.uk/conditions/norovirus/
Norovirus is a virus which causes diarrhoea and/or vomiting and spreads like a cold or flu and is more common in the colder, winter months. It is also sometimes called 'gastric flu' or the 'winter vomiting bug'.
Symptoms can begin suddenly and may include nausea, vomiting, diarrhoea, stomach-cramps, chills and muscle aches which tend to last for around 24 hours, although the bug may last for up to 48 hours in your body.
Winter vomiting is quite infectious and can be spread quickly through any close contact.
The risk of norovirus is most effectively reduced by good hygiene and using common sense.
Please make sure you wash your hands regularly - it’s the best form of resistance. For more details on how to wash your hands properly please see https://www.nhs.uk/video/Pages/how-to-wash-hands.aspx or https://www.nhs.uk/Livewell/homehygiene/Pages/how-to-wash-your-hands-properly.aspx
- Wash your hands
- Stay at home if you are ill
- Symptoms may begin suddenly and include:
- Nausea | vomiting | tiredness | fever | diarrhoea
- muscle ache | stomach cramps | headaches
- Stay away from hospital, GP surgeries or walk in centres until you are symptom-free for 48 hours
- Please call your GP or NHS 111 if you need to seek advice
Following these simple steps makes a huge difference in preventing the spread of norovirus. It’s such an easy thing to do but will hopefully ensure more people stay well this winter.