Suggestions, Comments and Complaints

We aim to provide a good quality friendly care for our patients and are pleased to hear what you think of the service. If you like what we do please let us know.

If you have any comments or suggestions to make please let us know. If you are not happy with the service please write to the Patient Liaison Manager Claire Bentley who will do her best to respond to the complaint quickly and sort the problem efficiently and hopefully to the satisfaction of the patient.

If you would like to proceed with a complaint, please read our complaints procedure prior to doing so.

If you wish to complain, but do not want to tell us about it, you can contact NHS England Contact Centre:

PO Box 16738, Redditch, B97 9PT

Telephone: 0300 311 2233

Email: england.contactus@nhs.net

or The Patient Liaison Service at North East Essex CCG: neeccg.pals@nhs.net