Over the last few months staff and patients at Ambrose Avenue Group Practice have had to adapt to new ways of delivering and receiving healthcare in light of the Coronavirus pandemic. We feel that we have all managed to do this exceptionally well, with minimal disruption to services and we would like to thank our patients for their support during this testing time.
Sadly Covid-19 doesn’t appear to be going away any time soon and so we are looking at how we can continue to deliver high quality healthcare to our patients whilst also maintaining their safety, and the safety of our staff.
During the pandemic we have found that many health issues can be dealt with quite safely over the phone, so we are going to retain the telephone triage model for all GP appointments and where patients have a smartphone enabled a video consultation may be requested by the GP. This again reduces the need for patients to attend surgery and allows us to implement social distancing more easily. These measures are continuing with the aim of keeping our patients and staff as safe as we can
Telephone and video consultations will be used more widely and will extend to not only GP appointments but also medication reviews with our clinical pharmacist, some annual reviews of certain long term conditions with our nursing team, and support from our social prescriber.
However this doesn’t mean that face-to-face appointments will not be available. They certainly will, and in some circumstances are absolutely necessary. However these requests will still need to be triaged before an appointment is made. So please do not be offended if our reception team ask that you have a telephone appointment in the first instance as this is our new procedure.