Book an appointment
You can book an appointment:
- via Anima
- use your NHS account (through the NHS website or NHS App)
If you are unable to get online, please call us on 01206 549444.
Nurse appointments
You can book an appointment:
- via Anima
The nurse practitioner will see minor illnesses between 8:30am and 6pm, Monday to Friday.
You may pre-book appointments up to four weeks in advance to see a doctor for the morning or afternoon sessions as available. We will have some appointments which can be booked on the day. Nurses and healthcare assistants will have pre-bookable appointments.
Extended access service
The enhanced access service offers patients appointment times outside normal operating hours.
If you would like a Saturday appointment, please request this when you contact the practice. Details of your appointment including the location of your appointment (if booked during enhanced access hours) will be given at the time of booking.
As part of this service, appointments are available on Saturdays currently.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Systm Online
- phone us on Ambrose Avenue Group Practice 01206 549444 or Ambrose Avenue Group Practice Tollgate Branch 01206 549444 during opening times
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific health care professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am unless it’s an emergency. You may be triaged by a clinician before a visit is booked.
You may only request a home visit if you are housebound or are too ill to visit the practice. A GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP.